Nice!

[kitanzi]

If you had a paid account at the time of the outage this weekend, apparently you are eligible for a free two week extention on your account. I call that nice customer service.

http://www.livejournal.com/misc/claim-2005-01.bml

(And I wasn't even home this weekend, didn't even know about it until everything was back up! Wheeeee!)

Comments

Re: IPS

[kitanzi.livejournal.com]

Heh, well I'd think kidnapping by aliens would earn you a little slack.

IPS

[annonynous.livejournal.com]

Wheeeee indeed. From reading the LJ workers' status reports, I gather they worked quite doggedly to get
things right again. This is a nice touch. A tip of the old propeller beanie to them!

I don't know much about UPSs, other than that they're glorified batteries, but how do you interrupt an
"uninterruptible" power source? A UFO close encounter? :) Maybe it should be renamed.

Ann O.

Re: IPS

[autographedcat.livejournal.com]

Well, as you say, they are just glorified batteries. They keep power from being inturrupted to the servers when the power goes out, but they can only do that for a limited amount of time. This is why big data shops tend to also have deisel generators which switch on when the power fails -- the batteries are only to keep things running in the time it takes for the generator to come online. (In our old shop, that time was less than 60 seconds).

Re: IPS

[annonynous.livejournal.com]

Ah. I thought it worked something like that. I just didn't remember any mention
of the back-up generators failing in their status reports. Thanks!

Ann O.

Re: IPS

[autographedcat.livejournal.com]

Its possible they didn't have one. Generators are expensive to install and maintain, and a lot of small shops simply cannot afford them. So you buy a lot of battery and hope you don't have a power failure of more than an hour or so.

Re: IPS

[kitanzi.livejournal.com]

I really don't know why, but this is the second time I've answered your posted comment from my email only to find you had a second, identical comment which I found later on and the first was deleted. Why is that? *hug*

Re: lPS

[annonynous.livejournal.com]

Explained and apologized for via e-mail.

Ann O(ops).

Re: lPS

[kitanzi.livejournal.com]

No apologies needed, it just confused me!

Re: lPS

[kitanzi.livejournal.com]

Um, if you sent email I didn't get it....

Re: lPS

[annonynous.livejournal.com]

I just did a Resend, but to your regular e-mail address. The first went to the Kitanzi - LJ Comment address. Or maybe not! :(

Ann O.

Re: lPS

[kitanzi.livejournal.com]

How very odd - I didn't get it. I did get the one to the regular address. Wonder why that happened.

Re: lPS

[autographedcat.livejournal.com]

If you reply to the email that LJ sends you to notify you of a comment, it gets sent back to lj-notify@livejournal.com, rather than your e-mail address (since that's the address that originated the e-mail).

It would be a useful feature.for LJ to put a reply-to field in that email with the e-mail address the user has registered with LJ, if any. But they have not done so.

Re: lPS

[annonynous.livejournal.com]

I can see that - privacy concerns with giving out one's real world
e-mail address, maybe.

I didn't know one had a choice about providing one's e-mail address
to LJ. But then, my account was set up for me. :)

Ann O.

[surrdave.livejournal.com]

Thanks for the link. I admire their work ethic--these people run a tight shop and consequently tend to be invisible.

[kitanzi.livejournal.com]

Absolutely. The best kind of customer service is where you keep them so smoothly taken care of that they never notice you. :)

[poltr1]

And that's the down side of the biz. When things are working, the IT staff gets no kudos or anything. But when things go down or aren't working properly, the IT staff catches hell. :( But you probably already knew that from ACat.

[redaxe.livejournal.com]

When things are working, the IT staff gets no kudos or anything.

Yep. Shortstop Syndrome. (Though with the upsurge in offensive-minded shortstops, perhaps Mark Belanger Syndrome would be a better name for it, now.)

[otherdeb.livejournal.com]

what surrdave said!

[redaxe.livejournal.com]

Definitely, thanks, and what surrdave said.

This is kind of a nice surprise to have wakened to, tonight.