Toooo damn funny!

[kitanzi]

I've highly recommended Queen of Wands before, and I will again. Given my jobs (past and present, customer service and product support) I've been howling at the last two strips.

March 22: http://www.queenofwands.net/d/20040322.html
March 24: http://www.queenofwands.net/d/20040324.html as of tomorrow, http://www.queenofwands.net/ today.

I have never had anyone be quite so bad as either of those, but I did have a man accuse me of making his kids go to bed hungry once because his credit was too bad to get a credit card. I've also had people say they wanted to go directly to the "real" tech department, though I was new enough at the time that it wasnt entirely unreasonable for them to expect they'd wind up there anyhow. Anyhow, VERY funny!

Comments

[filkerdave.livejournal.com]

*grins*

Well, I always asked to be put through to Level II tech support, mainly because if I'm calling in with a problem it's already beyond level I ;)

[cellio]

I take a similar approach, though what I do is to make sure I say early in the conversation "I've already tried X, Y, and Z; is this the point where you have to bump me to the next level?". I try to make it clear that I'm trying not to waste the tech's time with stuff he won't be able to fix, but still give him a chance to say "well, we need to look at A and B" if I missed something.

Though, all that said, it sounds like I'd actually be doing the tech-support person a favor by staying on the line so he can have more time with a reasonable customer before getting the next asshole in line. Hmm...