Toooo damn funny!

[kitanzi]

I've highly recommended Queen of Wands before, and I will again. Given my jobs (past and present, customer service and product support) I've been howling at the last two strips.

March 22: http://www.queenofwands.net/d/20040322.html
March 24: http://www.queenofwands.net/d/20040324.html as of tomorrow, http://www.queenofwands.net/ today.

I have never had anyone be quite so bad as either of those, but I did have a man accuse me of making his kids go to bed hungry once because his credit was too bad to get a credit card. I've also had people say they wanted to go directly to the "real" tech department, though I was new enough at the time that it wasnt entirely unreasonable for them to expect they'd wind up there anyhow. Anyhow, VERY funny!

Comments

[maedbh7.livejournal.com]

I have those callers myself some days :) Remind me to tell you some RAL stories sometime - we were encouraged to be *honest* with the callers. Never encourage your phone staff to be honest; phone staff are -brutal- when given free reign to be honest. *hugs* -H...

[kitanzi.livejournal.com]

Yes, you mentioned those - I'd love to hear some of the stories!

[filkerdave.livejournal.com]

*grins*

Well, I always asked to be put through to Level II tech support, mainly because if I'm calling in with a problem it's already beyond level I ;)

[cellio]

I take a similar approach, though what I do is to make sure I say early in the conversation "I've already tried X, Y, and Z; is this the point where you have to bump me to the next level?". I try to make it clear that I'm trying not to waste the tech's time with stuff he won't be able to fix, but still give him a chance to say "well, we need to look at A and B" if I missed something.

Though, all that said, it sounds like I'd actually be doing the tech-support person a favor by staying on the line so he can have more time with a reasonable customer before getting the next asshole in line. Hmm...

I *like* this strip!

[poltr1]

ROTFL!

I'll have to forward this link to my female friends who work in tech support.

I'm not Bill Gates, I'm tech support...

[callibr8]

Been there, done that... right down to the post-call muttering.

I have Unix guru tech support war stories, if anybody wants to hear 'em sometime... Oh do I have stories.

Only one thing that the cartoons leave out ... in a lot of organizations, you are rated on how many calls per hour you handle. So taking the kind of time that the 3/22 call in particular, implies, is quite frowned upon.

My hat is off to the intrepid souls who work tech support, and even more so to those who do it and enjoy it. But I wouldn't want to go back there, not for love nor money, no THANK you!