kitanzi | Just for the record...

If you are calling customer service, please remember...
I am not your sweetheart, darling, honey, or dear.
"The fax got lost in the mail" does not make any fucking SENSE.
If I ask you for your customer number, and tell you it needs three numbers, two letters, and two to five more numbers, do NOT say "XTP59. Is that right?"
Asking a question and talking over the answer isn't going to get you anything helpful.
Being a snarky bitch when you don't like the answer to your question, and accusing me of lying just because you don't want to believe me, will not incline me to go out of my way to help you.
In fact, it will get you as unhelpful an answer as possible - and when you eventually find out I answered the question you asked, instead of telling you what you actually needed to know, I hope you choke on it.
Telling me obvious and blatant lies won't do your cause much good either. Neither will being a dithering twit and asking me the same question that I just answered four times.
And while I'm at it, what the hell is the reasoning behind airconditioning a callcenter in winter to the point where half the employees are wearing their coats, and I just wish I had gloves I could type in?!?

Ok, end of work vent. Unless I think of more to add later..

Flat | Top-Level Comments Only

*hugs* Sounds like a rough day, sweetie! *backrub*

Love you!

Eh, about average - I just happened to finally get fed up enough to actually vent about it online. *sigh* It's all pretty typical for customer service, I guess. I'll still gladly take the backrub, though - have you ever known me to turn that down?? Love you!

Eh, I really didn't think I did this, but I'm looking back and you are so right - I really do reply to most of the comment posts here, don't I? *G* Making up for so few journal entries, maybe.

Entirely valid rant to which's points I find myself agreeing all through.

As for the gloves - try knitted cut-offs/fingerless ones? I find in a pinch I can even play guitar with those, though barree chords don't work too well... ;)

*BhiggHugs* hope your day improves as you get off work!

Perhaps I really should try that.... this is just absurd! *hug* Thanks!

rubber gloves....

they were a life saver when i was in marching band. (clarinetists have to have gloves with out fingertips)

Hmmm...... well, everyone there already thinks I am strange as it is, I may try that.

bring extras..if they look at you funny, show them how your hands are SWEATING from the heat, and offer to sell the extras.

Now THAT is a plan! >:)

*sigh* *hugs* I don't understand why people call a callcenter for help and them go out of their way to make it as pointless a call as possible; if I call someone for help, I want to make sure they have all the accurate information I need, and I *want* to be polite to them.

As for the cold, I'll echo

bardling's suggestion about the gloves!

It's actually kind of funny, if you think about it. One of the things with the "fix it now" people/consumers, the ones who usually call us liars for saying we can't and they have to go through procedures, is that they never stop to think that if we HAD that kind of power, we could just as well go in and trash their credit to the point where they couldn't borrow a buck to buy a hot dog. Wouldn't you think you'd want to avoid pissing off someone who could do that?
For that matter, my last call center job was for a company that sold computers over the phone and online. We were dealing constantly with other people's credit card info, complete with expiration dates, security codes, and all their biling information. Now, I am NOT saying we'd do anything with all of that, but again, it was satisfying to consider occasionally with some abusive jackass just what we could have done! >:

Especially with all the current identity theft cases being being from Call Centers, which you can't easily miss hearing about.

Now, I HAVE been nasty to people from call centers, but only when I think they deserve it (i.e., when they haven't been listening to ANYTHING that I've said or are suggesting that I try things that I've told them I've already tried). If I'm cranky when I make the call, I apologize in advance if I raise my voice ;)

*hugs* for you, *and* some piece and quiet : - )

I understand and have been there . . It's too bad your customers can't hear themselves talk, isn't it?

Some of them refuse to let anyone BUT them talk. >:) But I know what you mean! Thanks!

Aww! Always idiots. People don't think. I remember ranting about idiots like this before. Sorry that you're always being faced with them doing it. *hug*

I have to admit, that's pretty much what my job IS. If people were smart and reasonable about all this stuff, an automated system or even an online system could do it cheaper and more conveniently. It just really, REALLY grates my nerves sometimes, and this happened to be one of those days. *shrug* But it's awfully nice of everyone to be supportive! :)

I shall send the troll, gently carrying a hobbit for you to hug, and then to eat those obnoxious customers.

*hug*

A.

ROTFL Oh, thank you, dear - I really needed that laugh. *hug* You're a better hugger than the hobbit, though! (ACat points out it might be better to have the hobbit eat the customers rather than the troll - "We only had one - what about SECOND breakfast?" *G*)

[putting on kid gloves]

[on second thought, donning hard hat too]

"The fax got lost in the mail"? Not even in the e-mail, but the mail. You're right, that makes
no fucking sense at all. :(

Mommy, what's a snarky? Isn't that one of the big bad creatures in Wonderland?
Mommy, what's a... Hush, hush, my darling, don't you pry. Mommy's gonna make you
a customer pie. [EG]

You just wish you had gloves you could type in? Try silk gloves. I sometimes wear them
under my fur lined leather gloves for extra warmth. And in the car I take the heavy glove
off my right hand to fiddle with stereo knobs or heat settings easily and warmly.

If the date / time stamp is anywhere accurate, it seems like you went on break and right
into your post. How did the rest of the day go? Better, I hope. Suggestion - look up a Doc
who specializes in Larissa Therapy and...

[mood: Contemplating unemployment's pluses. Sort of.]
[music: Lee Hays / Pete Seeger's "If I Had A Hammer"]

Ann Onynous

The Larissa Therapy was actually quite successful, thank you. >:) I guess I'm just very tired of this job just now. *sigh*

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