Just for the record...

[kitanzi]

If you are calling customer service, please remember...
I am not your sweetheart, darling, honey, or dear.
"The fax got lost in the mail" does not make any fucking SENSE.
If I ask you for your customer number, and tell you it needs three numbers, two letters, and two to five more numbers, do NOT say "XTP59. Is that right?"
Asking a question and talking over the answer isn't going to get you anything helpful.
Being a snarky bitch when you don't like the answer to your question, and accusing me of lying just because you don't want to believe me, will not incline me to go out of my way to help you.
In fact, it will get you as unhelpful an answer as possible - and when you eventually find out I answered the question you asked, instead of telling you what you actually needed to know, I hope you choke on it.
Telling me obvious and blatant lies won't do your cause much good either. Neither will being a dithering twit and asking me the same question that I just answered four times.
And while I'm at it, what the hell is the reasoning behind airconditioning a callcenter in winter to the point where half the employees are wearing their coats, and I just wish I had gloves I could type in?!?

Ok, end of work vent. Unless I think of more to add later..

Comments

[kitanzi.livejournal.com]

It's actually kind of funny, if you think about it. One of the things with the "fix it now" people/consumers, the ones who usually call us liars for saying we can't and they have to go through procedures, is that they never stop to think that if we HAD that kind of power, we could just as well go in and trash their credit to the point where they couldn't borrow a buck to buy a hot dog. Wouldn't you think you'd want to avoid pissing off someone who could do that?
For that matter, my last call center job was for a company that sold computers over the phone and online. We were dealing constantly with other people's credit card info, complete with expiration dates, security codes, and all their biling information. Now, I am NOT saying we'd do anything with all of that, but again, it was satisfying to consider occasionally with some abusive jackass just what we could have done! >:

[filkerdave.livejournal.com]

Especially with all the current identity theft cases being being from Call Centers, which you can't easily miss hearing about.

Now, I HAVE been nasty to people from call centers, but only when I think they deserve it (i.e., when they haven't been listening to ANYTHING that I've said or are suggesting that I try things that I've told them I've already tried). If I'm cranky when I make the call, I apologize in advance if I raise my voice ;)